Many international patients are lost at the deposit, after they’ve already decided. The amount feels too high, the payment method feels unfamiliar, or the refund terms are vague. Each one is easy to fix.
This guide covers how to structure deposits, payments and refunds for patients abroad. At the end, we explain how our referral network works.
- Clinics lose decided patients at the deposit step.
- Ask for a proportionate deposit, offer an international payment method and issue receipts.
- A clear written refund policy helps patients commit.
- No cost during our launch period: if your clinic already works this way, apply to our network in about five minutes.
The deposit
A deposit should reserve a date and cover real costs, not test the patient’s commitment. State the amount, what it reserves, and when the balance is due. Make sure it is clearly credited toward the final bill.
Paying from abroad
Patients hesitate when the only option is a domestic transfer or cash on arrival. Offer at least one international payment method your clinic can legally accept, send an itemized receipt for every payment, and say whether card fees or exchange differences apply. Patients who claim medical expenses at home may need a receipt with your clinic’s legal details.
Refunds
Spell out what happens to the deposit if the in-person evaluation shows the patient isn’t a candidate, if the patient cancels with notice, and if your clinic has to reschedule. A fair policy in writing costs you little and removes a major reason patients hesitate.
Our network: how we send you patients
If your clinic already works this way, or wants to, you can receive patients through our network. SaveOnSurgery.co is part of a network of English-language guides for patients researching treatment abroad, many of them considering Colombia.
- A patient contacts usThey read our guides and tell us about their case through our form or WhatsApp.
- We check and assignWe confirm the procedure, dates, budget and records. If the case is complete and fits your clinic, we send it to you.
- Your clinic quotesYour coordinator contacts the patient in English, with a price in USD. The medical and commercial relationship is between you and the patient.
Each case goes to one clinic at a time. If your clinic can’t take it or doesn’t reply within one business day, it goes to another approved partner.
What we ask of your clinic
What it costs
No cost while we build the network
If we send you a case during our launch period, you pay nothing for it. That way you can judge the quality of our referrals before any commitment.
Later on, partnership will become a paid marketing service. You’ll see the terms in writing and decide whether to continue before any charge. Medical fees always stay between your clinic and the patient.
Apply in three steps
It takes about five minutes. When you submit, you’ll see our direct WhatsApp and email so you can keep the conversation going. We reply within two business days.
Step 1 of 3 · Your practice
Frequently asked questions
Do you handle payments between patients and clinics?
No. Patients pay your clinic directly. We are never involved in the medical payment.
How much does it cost to join?
Nothing during our launch period. If we send you a case, you pay nothing for it. Later on, partnership will become a paid marketing service; you’ll see the terms in writing and decide whether to continue before any charge.
Do you guarantee a number of patients?
No. We send cases when they come in and fit your specialty and location. Be wary of anyone who promises volume.
Who collects payment from the patient?
You do. Your clinic evaluates the patient, sets the price and collects payment directly. We’re never involved in the medical payment.
Want more detail first? See our provider page.
This article is for healthcare providers. SaveOnSurgery.co does not provide medical care or medical advice. Applying does not guarantee patient referrals or create an automatic partnership.